Refund policy

# Refund & Exchange Policy

### 1. No Cash Refunds
At Lazyeyes Store, we follow a strict **No Refund** policy. Once a purchase is successfully completed, it cannot be canceled, and we do not offer cash or bank refunds under any circumstances. We only provide replacements or exchanges according to the rules below.

### 2. Exchanges (Size, Style, or Color Preferences)
* **Eligibility:** If you want to exchange your sunglasses for a different size, frame color, or style, you must contact our customer service team within **[2 days]** of receiving your package. 
* **Condition:** To be eligible for an exchange, the sunglasses must be entirely unworn, scratch-free (on both lenses and frames), and returned with all original tags attached. The item must be securely packed inside its original branded box, protective case, and with the microfiber cleaning cloth included.
* **Shipping Charges:** For standard exchanges based on your personal preference (change of mind, size, or color adjustments), **the customer is fully responsible for all return shipping costs** as well as the courier fees for shipping out the new replacement pair.

### 3. Damaged, Broken, or Incorrect Items
* **Our Responsibility:** If you receive a completely different sunglass model than what you ordered, or if the frame/lens arrives broken or damaged during transit, we will replace the item at **zero cost to you**. We will cover 100% of the reverse and forward shipping expenses.
* **Strict 1-Day Reporting Window:** Because sunglasses are highly fragile items, any broken, defective, or incorrect delivery **must be reported within [1 day] of receiving the package**. 
* **Requirement:** To claim a free replacement, you must email clear photos or an unboxing video of the damaged/wrong item to **info.lazyeyes@gmail.com** within this 24-hour window. Requests received after 1 day will be treated as standard personal wear-and-tear, and the claim will be rejected.

### 4. How to Initiate an Exchange
* **For Registered Accounts:** Log in to your account on our website, visit the "Order History" section, select your order, and request an exchange.
* **For Guest Checkouts:** Please email our support team directly at **info.lazyeyes@gmail.com** with your Order ID, clear photos of the item, and the specific reason for your exchange request.

### 5. Contact Us
If you have any questions regarding frame dimensions, lens colors, or need assistance setting up an exchange, please contact our support team:
* **Email:** info.lazyeyes@gmail.com